Contact the 9 Masks of Fire Research Team
Need the raw data behind our guides, spotted an inaccuracy, or want to collaborate? Use the channels below and we’ll respond within two business days.
Primary Inbox
Email is the quickest way to reach us. Please include context (casino, stake level, and screenshot if possible) so we can replicate issues immediately.
Data Requests
Researchers and journalists can access our spreadsheets, methodology notes, and video captures. Sign our NDA and we will share a secure download link.
Press & Interviews
To book on-record commentary about Canadian slots or the Microgaming ecosystem, email press (at) 9masksoffirefreeplay.com with your deadline.
Escalation Channels
- Emergency line (fraud/bug reports): +1 (437) 555-0193
- Office: 545 King Street W, Toronto, ON M5V 1M1, Canada (appointments only)
What to Include in Your Message
- Casino, platform, and game version you were using
- Exact time/date of the issue or success story
- Screenshots or transaction IDs (if discussing payouts)
- Your preferred contact method and timezone
Response Times
We answer all non-spam messages within two business days. Priority is given to error reports affecting player safety, data accuracy, or responsible gambling disclosures.